We Majid Al Futtaim Finance LLC (MAF Finance) are committed to protecting your privacy during your visits to the MAF Finance website and recognize our responsibility to keep the information you provided to us confidential at all times.
Your personal information will not be disclosed outside of the Majid Al Futtaim group of companies except in circumstances advised and notified to you at the time you apply for a product or service (including but not limited to circumstances disclosed in the MAF Finance Terms and Conditions or as required by judicial regulatory authorities and under the applicable United Arab Emirates ("UAE") laws or regulations.
We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information.
We collect and processes information about customers and visitors to our web site in order to conduct our business, to inform and make available products and services that may be of interest to you and for the development of web statistics. The information you provide will be used to contact you when necessary, e.g. to notify you about functionality changes to the web site and to offer services that you may find helpful (provided you have not opted out to receive such services).
We maintain strict security standards and procedures with a view to preventing unauthorized access to your data. We use leading technologies such as (but not limited to) 128 bit verisign secure socket layer data encryption, fire walls and server authentication to protect the security of your data. Access to your account and account information is protected by a password which you set.
Unfortunately, no data transmission over the internet can be guaranteed as totally secure. If your browser is appropriately configured it should tell you whether the information you are sending will be secure (generally by displaying an icon such as a padlock). The combination of a secure browser at your end and our security measures provide you with the best security available.
Once we receive your information, we will take all reasonable steps to protect the information. If we no longer need your information, we will destroy or de-identify it.
Due to the nature of the internet, transactions may be subject to interruption, transmission blackout, delayed transmission and incorrect data transmission. We will not be liable for malfunctions in communications facilities not under our control that may affect the accuracy or timeliness of messages and transactions you send.
In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorized activities, we reserve the right to monitor all internet communications including web and email traffic into and out of its domains.
The total Voyager Rewards displayed includes all applicable fees, charges and applicable taxes. Excludes all applicable airport taxes or other charges that may be payable at certain airports.
You are required to pay the entire amount prior to the confirmation of your booking.
There will be no refund for 'no-shows' or any partially unused flights.
For any information regarding your Frequent Flyer miles, please contact the airline directly.
Kindly ensure that you have the relevant visa, immigration clearance and travel with a passport, with a validity of at least 6 months.
To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
Infants must be accompanied by an adult at least 18 years of age.
Majid Al Futtaim Finance LLC and Partners is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
The passenger needs to check-in at least 3 hours prior departure for all International flights, else will be considered as a no show.
As per the airline rules, the standard check-in time begins 3 hours before departure.
Infants must have valid proof-of-age documents showing that the infant is under two years old. You need to carry appropriates travels permissions (Valid Passport, Visa, Immigration clearance etc.) done before departure. Majid Al Futtaim Finance is not responsible for lack of documents produced during check-in
Majid Al Futtaim Finance LLC and Partners can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly.
Every booking made on www.najmvoyager.com is subject to amendment charges levied by the airline, which may vary by flight and booking class.
If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected and charged to your Voyager by Najm Credit Card.
In addition to the airline's amendment charges, Majid Al Futtaim Finance LLC and Partners charges an amendment handling fee of AED 200 per passenger.
We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
Depending on the airline's policy, some booked fares may not be amended.
Every booking made on Majid Al Futtaim Finance LLC and Partners is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
Some booked fares may be non-refundable per the specific airline's policy.
On top of the airline's cancellation charges, Majid Al Futtaim Finance LLC and Partners charges a service fee of AED 200 per passenger per journey for all cancellations.
Only cancellation requests made online or telephonic through our customer support shall be entertained. Majid Al Futtaim Finance LLC and Partners shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail.
Online cancellations: Cancellations can be made online by signing in to your Voyager by Najm Account. Step by step details for online cancellations are available.
Offline cancellations: We also accept cancellation requests through phone. However Majid Al Futtaim Finance LLC and Partners cancellation charges for such offline cancellations may be higher
For e-tickets, if your cancellation request is made less than 72 hours prior to departure, you'll need to contact our customer support team: (04) 4277616 (local call for UAE).
If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Majid Al Futtaim Finance LLC and Partners will not be able to process the refund for the same
It is mandatory to contact Majid Al Futtaim Finance LLC for all refunds, as the airline will not be able to refund your tickets booked at www.najmvoyager.com.
Processing times for cancellation and refund requests vary, but the minimum time required is 45 Days.
Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may not be possible and shall depend on the Airline